A community food bank in the United Kingdom (UK) utilized the DMAIC (Define, Measure, Analyse, Improve, Control) framework to eliminate handwritten expiration dates on tins, which clients viewed as a mark of stigma and embarrassment. After receiving training on process improvement from Martin Hayden of LearnSixSigma.co.uk, the warehouse manager agreed to work on an improvement […]
Lean government. The very idea sounds implausible. Even to the seasoned Lean practitioner, the idea of a Lean government sounds far fetched. Governments are traditionally seen as the epitome of bureaucracy, and the guardians of red tape, incomprehensible forms and endless queues. But there are workable Lean strategies for governments seeking to reduce waste and […]
Written by Brion