The Federal Emergency Management Agency (FEMA) has been under considerable criticism and has had dissatisfied customers for many years. Charles White (GoLeanSixSigma Green Belt) started a project to assess FEMA’s processes and to show they were in need of significant improvement. Root Cause Analysis Two bottlenecks were located at the distribution center and relief sites […]
by Brion Hurley In the wake of Hurricane Katrina, Mark Novak quickly joined a disaster relief trip to help rebuild communities in Mississippi. He soon found out there were many frustrating aspects of the process that needed to be addressed; supplies were scarce or late to arrive, communication of problems were accomplished too late in the […]
Written by Brion