Algonquin College chose their Recruitment through Registration process as their first Lean project. It was a cross-departmental process that created value for their clients from the moment they showed interest in the College until they registered as students. The college started the project by using the Enterprise Value Stream Mapping™ Tool. The key elements of […]
A widespread problem in physician practices is excessive wait time in the reception area and exam room. At Fallon Clinic, the team found that they could greatly reduce the number of complaints about wait time by merely informing patients when physicians were running behind schedule. Just by communicating with patients about delays, staff members could […]
Written by Brion