The Department of Social Services (DSS) for the State of Connecticut partnered with Change & Innovation Agency (C!A) to embark on an effort to redesign its business/eligibility processes with the goal of increasing its staffing capacity to withstand workload increases and program complexity. As-is process mapping was conducted, barriers and bottlenecks were identified, and new […]
Dorian Long shares her first exposure with Lean when she participated in a Lean kaizen event working to streamline the Medicare Waiver program. She enjoyed visualizing the process maps to expose the waste, and how the event increased employee engagement for the social workers. She also saw commonality with Lean and how they perform social […]
Written by Brion