A community food bank in the United Kingdom (UK) utilized the DMAIC (Define, Measure, Analyse, Improve, Control) framework to eliminate handwritten expiration dates on tins, which clients viewed as a mark of stigma and embarrassment. After receiving training on process improvement from Martin Hayden of LearnSixSigma.co.uk, the warehouse manager agreed to work on an improvement […]
As process improvement consultants, we are used to dealing with profit margins, customer satisfaction, efficiency, yields and cycle times. But what happens when you step into the public sector, where success is measured in policy outcomes, equity, long term impact (years or decades into the future), transparency and compliance? Terra Vanzant Stern’s Government in Motion: […]
Written by Brion
Jorge Perez is the President & CEO of YMCA of Greater Cincinnati. He obtained his Six Sigma Green Belt and Black Belt certification and started applying these methods to his work in the nonprofit sector. Here are some other key points he mentions in the interview related to nonprofits and process improvement: The importance of […]
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Drs. Jamison Kovach and David W. Brammer presented the webinar “Lean Six Sigma Case Example: Reducing Mouse Cage Sanitation.” The presentation details the University of Houston’s Animal Care Operations (ACO) journey in implementing these methodologies to enhance efficiency, reduce waste, and improve overall clarity and peace in the workplace, specifically focusing on a case study […]
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The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
Written by Brion
Joy Mason is a Six Sigma Black Belt who spent many years at Eli Lilly in continuous improvement before taking on a consulting career. She introduces the idea of CARE, and more clearly defines the following words: inclusion, diversity, racism, equity and discrimination. She explains how Six Sigma and the DMAIC model can be used […]
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Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
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by Brion Hurley Philip Washburn started to learn about Lean Six Sigma when he had recently become the Program Director of Habitat for Humanity-MidOhio. Habitat for Humanity helps build affordable new homes around the world. Philip quickly realized that Lean Six Sigma tools had potential to help the organization. He became a certified Black Belt […]
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The Maintenance team found opportunities to clean up their storage room at the Eastern Nebraska Veterans Home using 5S workplace organization with assistance from Keith Flaute, Process Improvement Coordinator. They also share a neat story about old items they found, such as a bell, plaque and photograph. Watch the video below, or click https://www.youtube.com/watch?v=NvmAfzER4BI
Written by Brion
King County Wastewater Treatment Division successfully improves the Capital Design process featuring Roger Browne, an Engineering Supervisor. Roger realized that since the Wastewater Treatment Division was short on staff, they had to find a way to reduce the time it took to deliver capital improvement projects in order to free up resources to get more […]
Written by Brion