Alaska was experiencing an economic downturn due to the drop in oil prices, constricting budgets for state agencies including Department of Health and Social Services (DHSS). They redesigned teams to create work processes that are faster, more accurate, flexible, and focused on using precious eligibility worker time only on value-added tasks. As-is process mapping was conducted, […]
Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering
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