South Carolina’s Department of Health and Human Services (DHHS) decided to redesign the enrollment and eligibility determination process for all Medicaid programs administered in the state. Unnecessary interactions (from redundant customer visits, calls, and mail) were negatively impacting the agency’s ability to keep up with their work. DHHS selected Change & Innovation Agency (C!A) to help design, […]
The State of Nevada had the highest unemployment and foreclosure rates in the country in 2010, and was facing skyrocketing demand for Medicaid and other social services. The Nevada Department of Health and Human Services (DHHS) and Division of Welfare and Supportive Services (DWSS) engaged Change & Innovation Agency (C!A) to analyze their work processes and […]
Written by Brion
Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is improving the operations of state agencies. The COE serves as the hub that is working with state agencies to train state teammates on how to improve the operations of government, identify waste, and deliver better […]
Written by Brion