Humble Design Detroit (HDD) furnishes homes for individuals and families transitioning out of homelessness. They furnished ten more homes in 2021 than they did in 2020, an increase that the community service organization previously couldn’t imagine. They don’t plan to stop there: HDD is aiming to provide an additional 12 homes in 2022. The improvement […]
The City of Detroit needed to streamline their acquisition process (network, hardware and software) and reduce mean processing time from 74 days to less than 40 days, without compromising customer service or cost. There was inconsistent communication between the vendors, managers were using different processes and buyers were unclear about the process, timing, and expectations. […]
Written by Brion
Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity […]
Written by Brion