A kaizen event was performed at the Elderbridge Agency on Aging. The goal of the event was to streamline the process to 90% accuracy within one year, and reduce duplication of client intake information by 50%. The team mapped the current state value stream map (VSM) of the process, then brainstormed all duplicate tasks. The team […]
Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering
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