The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
The Center of Operational Excellence helped the Nebraska Department of Transportation (DOT) reduce the Right of Way Permitting process from 68 steps to 20 steps by eliminating the performance guarantee payment and reimbursement transactions for utilities, saving time, paper, shipping costs and labor. The results led to turnaround time of 2-3 weeks down to 5-10 […]
Written by Brion
The grant approval and funds release process was taking too long, holding up payments to departments (hurting their cash flow), and negatively impacted their confidence in working on future grant projects. After applying Lean and Six Sigma methods to this process, they were able to achieve the following results: Time to pay invoices reduced from […]
Written by Brion
The Nebraska Department of Transportation (DOT) Process Improvement recently shared a short video at their annual Project Managers conference on the success we have had with 5S (Sort, Set in Order, Shine, Standardize, Sustain), especially in our District 2, South 108th St. Yard in Omaha. Overall, they’ve had pretty good success with the 5S program […]
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This video presentation shares the journey of the Colorado Department of Transportation (CDOT) as they worked to achieve department goals using Lean methods across their 200+ offices. They also share success stories from their “Lean Everyday Ideas” program that is a key to their improvement efforts and culture change. They discuss the process of how […]
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Arizona Department of Transportation (DOT) is focused on becoming the most reliable transportation system in the nation. This is part of a larger Arizona Management System, a professional, results-driven management system that focuses on customer value and vital mission outcomes for citizens. Here are a few examples from the Arizona DOT… Reverse Diamond Stencil – […]
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The Minnesota Office of Continuous Improvement (CI) measures its performance by tracking how much CI principles are embraced and used in the state of Minnesota government. This is captured through two primary metrics: attendance in CI training programs, and completion of CI projects and events. Below are some of the problem-solving success stories they have […]
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Despite the city’s efforts to fill potholes in a timely manner, a Community Survey of resident satisfaction revealed the satisfaction rate in 2014 registered 38%. With under 50% satisfaction, the City was discouraged to read these results. What was concerning is they thought they were doing pretty well in the potholes category. If a citizen […]
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At CDOT, the vision for Lean is: “everyone, every day, improving every process and every product, to benefit every customer.” Lean improvements include large, cross-functional process improvements as well as smaller, work-group and individual efforts. Ultimately, all employees are encouraged to improve how they do their work. All innovation and idea efforts add value. Find […]
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The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
Written by Brion