Washington realized that the previous business model for determining eligibility and managing public assistance caseloads was not designed to handle the pressures presented by double digit increases in workload and devastating staffing reductions. The new processes focused on freeing up administrative capacity and improving quality by streamlining the most important eligibility practices and processes: initial […]
This is a 10-minute video on the basic concepts of value stream mapping (VSM), using video clips from an actual event conducted with the Department of Social and Health Services (DSHS) in Washington State and the Adult Protective Services team. Watch:Â https://www.youtube.com/watch?v=YYsn0X0EVRI