In this Gemba Academy podcast, Heather Barto and Sergeant Tommy Lencki Jr. discuss their involvement in the state’s continuous improvement initiatives within the State of New Hampshire. Examples include Department of Motor Vehicles, Police Officer Readiness, ensuring lean training success, and building a culture of lean. Listen to the entire podcast at: https://blog.gembaacademy.com/2019/01/24/ga-251-lean-in-new-hampshire-with-heather-barto-and-tommy-lencki-jr/
Justin Kenney works for the state of Vermont as a Budget and Performance Analyst, explains how he and his team leverage continuous improvement at the government level. He shares an example of moving away from a paper-based employee donation process to an automated online process. They also discuss the Department of Motor Vehicles (DMV) experiences […]
Written by Brion
The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
Written by Brion
Denver Mayor Michael Hancock’s “Peak Performance” effort he launched in his first year in office has sought to improve the ways city employees could offer suggestions for giving better service to city residents. Using city employee-created ideas, some of the following improvements have been made to the City of Denver: Vehicle owners can renew or register […]
Written by Brion