The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
This video shows how Lean Six Sigma training has helped support the State of Nebraska’s quick response to the needs of the COVID-19 pandemic across many state agencies through Daily Huddles and timely coordination. Watch the full video below, or go to https://www.youtube.com/watch?v=00rbAS2Z4qo
Written by Brion
South Carolina’s Department of Health and Human Services (DHHS) decided to redesign the enrollment and eligibility determination process for all Medicaid programs administered in the state. Unnecessary interactions (from redundant customer visits, calls, and mail) were negatively impacting the agency’s ability to keep up with their work. DHHS selected Change & Innovation Agency (C!A) to help design, […]
Written by Brion
The State of Nevada had the highest unemployment and foreclosure rates in the country in 2010, and was facing skyrocketing demand for Medicaid and other social services. The Nevada Department of Health and Human Services (DHHS) and Division of Welfare and Supportive Services (DWSS) engaged Change & Innovation Agency (C!A) to analyze their work processes and […]
Written by Brion
Rockford, Ill., was the first community in the United States to reach the “functional zero level” for veterans, and the second community to do so for chronic homelessness. “Every person who is homeless in our community that we are aware of goes on our by-name list, which is broken out by subpopulations: chronic, veteran, family, […]
Written by Brion
Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is improving the operations of state agencies. The COE serves as the hub that is working with state agencies to train state teammates on how to improve the operations of government, identify waste, and deliver better […]
Written by Brion