The Department of Excise and Licenses had an average wait time of 35 minutes to be seen at the front counter, yet due to peaks in demand, wait times could sometimes surge to a painful eight hours. The Excise and Licenses team started looking more closely at their metrics, brainstormed ideas of how things could […]
In 2012, the Department of Excise & Licenses began serving frozen yogurt to customers in the department’s lobby. The idea: people are in for a long wait so they might as well have some frozen yogurt to make the experience less miserable. Today that frozen yogurt machine is long gone because wait times have been […]
Written by Brion