Shane Daughenbaugh interviews his former mentor at the State of Nebraska, Matt Singh. He is currently a Senior Project Manager at Children’s Nebraska. Prior to that he spent 8 years as the director of operational excellence and master black belt for the Department of Administrative Services in the state of Nebraska. He became certified as […]
The State of Connecticut Department of Administrative Services (DAS) established a lean facilitator role to help expand the use of Lean in their organization to better serve other agencies and taxpayers. Jason Crisco describes the steering committee (DAS Lean Council) they set up, and some of the projects and events they have worked on in […]
Written by Brion
The Department of Administrative Services is responsible for setting policy for statewide travel across all agencies, and they needed to have processes that were updated to the 21st century, as many were outdated and burdensome. There was resistance to spending an entire week in a lean event, especially when dealing with staff shortages. However, they […]
Written by Brion
The Procurement office within the Department of Administrative Services in the State of Connecticut actually began its improvement journey in the late 1990’s with a paperless effort. In 2013, IT procurement was taking too long and with a recent merger, a lean event was coordinated. They had lots of success in the first official event, […]
Written by Brion
Commissioner Melody Currey explains the functions of the Department of Administrative Services, and how they started their lean journey. Her previous experience at the Department of Transportation (DOT) was valuable to selling the program to the staff. She shares how it brings people together to understand how their whole process works, and how they can […]
Written by Brion
In June 2015, tuition reimbursement checks were taking too long to distribute to employees. A kaizen event was organized to bring together different departments and agencies to understand the current state of the process. They created a current state map, identified barriers holding up the process, and then developed a 6-month implementation plan. The plan […]
Written by Brion