After taking the Peak Green Belt Training, Rachel Lindgren identified an area of improvement with her team & partners, improving the overall quality of the “Intern Trails Onboarding Process” by 25-30%. Interns were frustrated that they weren’t getting their computers and gaining access to TRAILS until well into their internship (2-3 months). This delay in […]
The winners of this year’s Tom Clements Better Government Awards were announced. The award recognizes individuals and teams that go above and beyond to make Colorado a better place. The Tom Clements Award highlights the work of those who have elevated the performance of state government and strive to leave Colorado’s government better than they […]
Written by Brion
When the Covid-19 pandemic began, the Excise and Licenses (EXL) department of the City and County of Denver was hard at work identifying what they needed to innovate to adapt to the current circumstances. They had a Rapid Improvement Event focused on streamlining and reorganizing their EXL Shared Drive. The Action Plan The Rapid Improvement […]
Written by Brion
The City of Denver has a City ordinance that requires that a contractor is to be paid in 35 days or less after the receipt of the invoice, but sometimes they miss the mark. To facilitate a massive process improvement effort, over 45 Denver public servants got together from 11 different departments, facilitated 3 simultaneous […]
Written by Brion
At the 2020 Colorado Lean Network virtual conference, the Colorado Department of Transportation (CDOT) discussed their Concept to Project (C2P) approach. They first assessed the current state of CDOT projects, and found over 200 projects, most without project charters or business cases. They started by establishing a project charter template, vetting process and funding process. […]
Written by Brion
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support. The DPR Talent Acquisition Team (DPR TA Team) is tasked with supporting DPR in the recruiting and hiring. To better address the high-volume hiring needs and ensure a successful overhaul to the DPR recruiting and hiring process, the team broke their effort […]
Written by Brion
The Denver Sheriff Department (DSD) improved the “Inmate Request Process,” through a very visual & innovative solution. Led by JaQuale Brooks and her team at Denver’s county jail, they collaborated with DSD deputies & other DSD units to identify the inmates’ needs through brainstorming sessions, action plans, innovation forms, and consistent management of project check-ins. […]
Written by Brion
What are some useful tools for process improvement experts amidst the COVID19-induced chaos, that also continues to inspire the “collective innovative spirit.” Katie from the City of Denver’s Peak Academy has identified these 6 tools to help you in the virtual world: Brainstorming Voice of the Customer Process Mapping Visual Management Nudges & Social Engineering […]
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Peak Academy Black Belt graduate, Madeleine Binsfrahm, took her Process Improvement and Innovation training to her colleagues at The Women’s Bakery (TWB) – an organization that supports vulnerable women in Rwanda through extensive training and provides affordable, quality bread to the community. The staff have tackled process mapping exercises, developed visual management tools in the form of […]
Written by Brion
An employee in the Denver Department of Finance, took a Black Belt Training and immediately started innovating and changing the way the City and County of Denver, and its employees, solve problems. One of the first things he did was improve the Conference Room Scheduling Process in Denver’s Wellington Webb Building (Webb Building). Conference rooms […]
Written by Brion