Following completion of a Government-owned Company’s (GovCo) first Fiscal Year, it was identified that the core fee for maintenance services within the prison estate was insufficient due to high volumes of vandalism across sites which significantly increased the reactive workload. It was agreed that reactive maintenance tasks that resulted from vandalism or misuse would require […]
Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
Written by Brion
Due to an increased number of incident reports being submitted over a 6 month period at Cape Cod Child Development, Lesley Guertin and her team of problem-solvers set out to identify the root causes of the issue and improve the process. Goal Statement: To decrease the number of incident reports from 30 to 15 a month […]
Written by Brion
Kristin Kielich, a Senior Strategic Initiatives Analyst at UC San Diego, and her team of problem solvers, set out to make the hiring process faster and easier for every party involved. Their goal was to streamline and clarify the process to increase the completion of the on boarding form to 100% and ensure 100% of new […]
Written by Brion
Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]
Written by Brion