Toyota’s North American headquarters in Plano has a small group of dedicated improvement professionals with a specific set of skills. Their role is to share Toyota’s “secret sauce” with society, which is their Toyota Production System. The Toyota Production System Support Center (TSSC) is a 16-person team that shares Toyota’s culture of empowering employees to […]
With help from TSSC, the North Texas Food Bank was able to increase the number of families served from 55 to 80 through two major improvements: Create zones for shopping experience Simplified process for volunteers More importantly, they were able to provide better customer experience and reduce waiting time. They also improved the volunteer experience. […]
In 2015, the City of Dallas (COD) launched a Lean Six Sigma (LSS) program to help provide services to citizens more efficiently and effectively. The program was placed within the new Office of Innovation (OOI), to help provide the necessary ecosystem that allows ideas to germinate, take root and flourish. LSS works closely with the […]
The North Texas Food Bank was able to increase the number of families served by 60%, thanks to an unlikely new partner: Toyota and their TSSC support group. The North Texas Food Banks’ Our Community Pantry in South Dallas used to be able to serve only 50 people a day on the four days they were open per week. But […]
When Jorge Perez noticed project management efforts were often haphazard and unfocused at the YMCA of the USA, he decided to complete a Green Belt-level training course, and wanted to introduce Six Sigma to the youth development department. The goal was to introduce a new method for managing and tracking projects into the organization. He […]
The City of Irving, located between Dallas and Fort Worth, is one of five cities in the state and 89 in the nation with a AAA rating from both Standard and Poor’s (S&P) and Moody’s. And 95 percent of Irving employees say the city government is a good place to work compared to a federal […]