A community food bank in the United Kingdom (UK) utilized the DMAIC (Define, Measure, Analyse, Improve, Control) framework to eliminate handwritten expiration dates on tins, which clients viewed as a mark of stigma and embarrassment. After receiving training on process improvement from Martin Hayden of LearnSixSigma.co.uk, the warehouse manager agreed to work on an improvement […]
Tehseen Lazzouni is a Lean Six Sigma Green Belt and Financial Analyst in the Chemistry & Biochemistry Department at UC San Diego, one of the world’s leading public research universities. Quarterly reports were taking Tehseen 16 days, a process seen as taking too long. She listened to her customers and completed a Voice of Customer […]
Written by Brion