Heather Barto, with the New Hampshire Department of Health and Human Services is currently supporting the department in a senior process improvement leadership role. Her advice for anyone who is starting to apply Lean Six Sigma in government are these 3 things: Find a mentor Prepare to be resilient Meet people where they are. A […]
Staff from the Transit and Muni Customer Service (MCS) divisions of San Francisco Municipal Transportation Agency (SFMTA) embarked on a journey to improve the process by which it responds to employee-related feedback. Over a series of four rapid improvement meetings, the project team improved the process by: Creating standard guidelines for processing key types of […]
Written by Brion
Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is improving the operations of state agencies. The COE serves as the hub that is working with state agencies to train state teammates on how to improve the operations of government, identify waste, and deliver better […]
Written by Brion
In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2), learn how General Services on the 1st floor have completely redesigned the flow of work putting the customer at the center of the process and their goals for ongoing improvement. Read more at:Â http://kbjanderson.com/japan-gemba-visit-lean-thinking-in-government-part-3-redesigning-flow-and-customer-service-in-general-services/
Written by Brion
On the second part of my visit to Nakano City (see Part 1 and Part 3), I had a chance to visit two areas of the ward office to talk to the area managers and see first-hand the improvements they have put in place. As I wrote in my previous post, it was inspiring learn how a […]
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Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan Study Tours invited me to join him on a day-long gemba visit to two different lean thinking Japanese organizations in Tokyo – a local government ward office and dry cleaner. I was particularly excited to […]
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Commissioner Melody Currey explains the functions of the Department of Administrative Services, and how they started their lean journey. Her previous experience at the Department of Transportation (DOT) was valuable to selling the program to the staff. She shares how it brings people together to understand how their whole process works, and how they can […]
Written by Brion