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Heather Barto, with the New Hampshire Department of Health and Human Services is currently supporting the department in a senior...
Customer Service
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Staff from the Transit and Muni Customer Service (MCS) divisions of San Francisco Municipal Transportation Agency (SFMTA) embarked on a...
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Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is...
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In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2),...
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On the second part of my visit to Nakano City (see Part 1 and Part 3), I had a chance to...
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Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan...
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Commissioner Melody Currey explains the functions of the Department of Administrative Services, and how they started their lean journey. Her...
