Staff from the Transit and Muni Customer Service (MCS) divisions of San Francisco Municipal Transportation Agency (SFMTA) embarked on a journey to improve the process by which it responds to employee-related feedback. Over a series of four rapid improvement meetings, the project team improved the process by: Creating standard guidelines for processing key types of […]
Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering
Written by