The article is an excerpt from a new book on Lean Government (written in Dutch). It discusses a transformation taking place in the City of Breda. A new law was implemented to make it easier for residents and entrepreneurs to apply for permits by combining 24 regulations into one integrated environmental permit process. They describe […]
The Ohio Department of Education and Office of Professional Conduct had cases that were remaining open too long, as long as 18 months. This delay was causing an increase in volume for the incoming referrals and the process is not scaled to handle the volume increase. Many current processes were antiquated and duplicated among different […]