The Office of The Medical Examiner (OME) in the City & County of Denver, felt their case file process could improve and deliver more value to its customers more efficiently. Using tools of continuous improvement, the OME identified over eleven ways to improve their cumbersome processes. For example: – Streamline the process of locating archived […]
In 2012, the Department of Excise & Licenses began serving frozen yogurt to customers in the department’s lobby. The idea: people are in for a long wait so they might as well have some frozen yogurt to make the experience less miserable. Today that frozen yogurt machine is long gone because wait times have been […]
Written by Brion
The Department of Public Works in the City and County of Denver handles contract compliance. Contract compliance ensures that contractors who work with the city are in compliance with their professional services and construction contracts. This compliance process used to include formal letters and a lot of waiting. An employee in the contract compliance department wanted […]
Written by Brion