Abigail Calderon is the Administrative Assistant and Lean Six Sigma Consultant for the Administrative Bureau of the LA County Clerk’s office. Jennifer Storm works in the Budget Section of the office. When Abigail filled out a Technical Service Request form, she realized the process required her to complete the form twice—once on paper and another […]
Matt Newhouse from the LA County Registrar/Recorder County Clerk is improving the flow of Election Day, to reduce waste to speed up troubleshooting during elections. He initiated an “Idea Board” to help reduce waste to speed up troubleshooting during elections. A squad of Election Day Troubleshooters within LA County help to open polling areas if […]
Alex Ogunji is a Master Black Belt with the Los Angeles County Registrar Recorder Clerk. To address financial variances between two different payment systems, and to reduce the time to reconcile the variances, he organized a cross-functional team across the three bureaus to create a Swimlane Map which would capture the whole payment process end-to-end. The activity […]