Toyota partnered with Goodwill Industries of Connecticut to get the 200+ donations to the sales floor faster to improve sales. Toyota involved staff in improving their work which in turn helps Goodwill fund services that help people achieve independence and self-sufficiency through job training and other services. Reduced safety and ergonomic issues for workers Reduced […]
The Department of Social Services (DSS) for the State of Connecticut partnered with Change & Innovation Agency (C!A) to embark on an effort to redesign its business/eligibility processes with the goal of increasing its staffing capacity to withstand workload increases and program complexity. As-is process mapping was conducted, barriers and bottlenecks were identified, and new […]
Written by Brion
DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy
Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]
Written by Brion
The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
Written by Brion
In 2011, legislation was passed to spearhead lean thinking across the State of Connecticut. The program was originally rolled out by April Capone in 2012 with the assistance of the Lean Enterprise Institute (LEI), and a full-time role position was created and filled in Nov 2013 by Alison Fisher. Ron Pereira from Gemba Academy attended […]
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After 31 years in the Office of Policy and Management, Sandra Huber shares her reflections on how work has changed over that time, and how Lean has played a part in recent changes. She wanted to streamline the process to distribute grants and funds to local cities. They mapped the process and identified legislative requirements […]
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In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
Written by Brion
Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]
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The Connecticut Department of Energy and Environmental Protection (DEEP) Commissioner Robert Klee sits down with Gemba Academy’s Ron Pereira to learn about the history of Lean in his organization, Over 80 week-long kaizen events have been completed, and over half of the staff have taken Lean training or been involved in a lean event, helping to build […]
Written by Brion
The Connecticut Department of Energy and Environmental Protection (DEEP) oversees the underground storage tank (UST) of petroleum (typically managed by gas stations and trucking companies). Their goal is to prevent leaks from getting into the local groundwater and wells that are used as a drinking water source by 1/3 of the population in the state. […]
Written by Brion