San Francisco Public Library (SFPL) employs approximately 900 staff. On average, hiring a librarian takes about six months, and SFPL can have as many as 90 hiring processes in progress at any one time. A long hiring process causes roles to remain empty and results in fewer library staff available to assist patrons. SFPL partnered […]
The Transit Operator Exam administration process at the San Francisco Municipal Transportation Agency (SFMTA) was labor intensive, time-consuming, error-prone, and created duplicative work. Delays in exam administration result in longer hiring times, which can contribute to unfilled Transit Operator training classes which can lead to not meeting their planned service hour targets, resulting in transit […]
Written by Brion
In the city of San Francisco, Central Contracts is responsible for managing the panel evaluation process for professional services contracting for the Controller’s Office. The process was time-consuming, labor intensive and lead to delays in executing contracts. Central Contracts worked with the City Performance Lean Team to develop improved standard score sheets and more efficient […]
Written by Brion