This short video highlights four case studies from different industries that have had success applying Lean principles and concepts to their organization. Omark Industries: https://en.wikipedia.org/wiki/Lean_manufacturing Appvion: https://amzn.to/3QQjNiV (Lean CEO book) City of Denver (Colorado): https://www.youtube.com/watch?v=puaT1KBY7Pg Virginia Mason Institute: https://www.virginiamasoninstitute.org/resource/surgical-setup-reduction-improves-patient-outcomes/ Watch the video below, or go to https://www.youtube.com/watch?v=nRtekUSXmYI
I wasn’t sure what to expect when I ordered the book, “Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations” through Audible. But I was pleasantly surprised, and actually listened to it a second time to make sure I didn’t miss anything. If you work in government, or process improvement, you will definitely […]
Written by Brion
After taking the Peak Green Belt Training, Rachel Lindgren identified an area of improvement with her team & partners, improving the overall quality of the “Intern Trails Onboarding Process” by 25-30%. Interns were frustrated that they weren’t getting their computers and gaining access to TRAILS until well into their internship (2-3 months). This delay in […]
Written by Brion
The City of Denver has a City ordinance that requires that a contractor is to be paid in 35 days or less after the receipt of the invoice, but sometimes they miss the mark. To facilitate a massive process improvement effort, over 45 Denver public servants got together from 11 different departments, facilitated 3 simultaneous […]
Written by Brion
What are some useful tools for process improvement experts amidst the COVID19-induced chaos, that also continues to inspire the “collective innovative spirit.” Katie from the City of Denver’s Peak Academy has identified these 6 tools to help you in the virtual world: Brainstorming Voice of the Customer Process Mapping Visual Management Nudges & Social Engineering […]
Written by Brion
On Thursday May 23rd, the Peak Team hosted the first ever Peak Academy Awards, an event meant to highlight and celebrate over 250 innovators and process improvements across nine different categories from the City and County of Denver, and other agencies that have worked with Peak in the past year. Categories include: Best 6-S Best […]
Written by Brion
The City of Detroit’s water department wanted to make it an easy and pleasant experience for new residents registering their water accounts. New account registration work orders were taking an average of almost 30 days to process correctly–30% of new registrations were taking over 80 days to complete. This was causing delays in activation, errors […]
Written by Brion
Staff conduct a 6S (5S+Safety) organization event in the Irrigation Parts warehouse of the City of Denver Parks department. The improvement provided reduced time to find tools and supplies, increased engagement and will help maintain Denver Park appearance. Watch the video above or visit https://www.youtube.com/watch?v=wWcup1luGlc
Written by Brion
Two staff employees of Denver’s East Parks district, started an effort to clean and organize the parks’ storage facilities. They set a course for a more ordered working environment that not only helped City staff be more efficient, yet also created a safer area for work to be done. By decreasing the amount of time that is […]
Written by Brion
For many years, Animal Protection Officers have developed a reputation as dog catchers. Thanks to children’s movies and folklore, residents view Animal Protection Officers with skepticism, perceiving their sole mission to be confiscating dogs and ticketing owners. The Denver Animal Shelter was on a mission to changing that perception and foster more positive interactions with […]
Written by Brion