In 2015, the City of Dallas (COD) launched a Lean Six Sigma (LSS) program to help provide services to citizens more efficiently and effectively. The program was placed within the new Office of Innovation (OOI), to help provide the necessary ecosystem that allows ideas to germinate, take root and flourish. LSS works closely with the […]
Kelly McAdoo is the City Manager & CEO of the City of Hayward in Alameda County, California. She’ll be speaking during 2016 Lean Startup Week about how she uses Lean Startup principles to empower government employees and to improve resident satisfaction. As part of Lean Startup Week’s “Future of…” series, Jennifer Maerz asked Kelly to tell me more […]
Written by Brion
El Paso City Manager, Tommy Gonzalez, proposed a budget that allocated $50,000 for Lean Six Sigma training. He said, “When it comes to government efficiency, there are multitudes of skeptics and naysayers. However, streamlining operations, achieving cost savings and improving service are all within reach for any public-sector agency.” Pothole repairs were the public works department’s focus. […]
Written by Brion
El Paso City Manager Tommy Gonzalez, wanted to ensure that all employees were empowered to serve as agents of change. Some of the greatest innovations and improvements come not from the top down, but from the bottom up. The city challenged each department to look within and identify areas for enhancing performance or streamlining operations, […]
Written by Brion
The City of Grand Rapids, Michigan, has embarked on a lean journey that has freed up limited resources and improved customer service. Lean success stories at manufacturers and other businesses in the region, including a local hospital, caught the ears of both Mayor George Heartwell and City Manager Kurt Kimball. After further research, and conversations […]
Written by Brion