When the Covid-19 pandemic began, the Excise and Licenses (EXL) department of the City and County of Denver was hard at work identifying what they needed to innovate to adapt to the current circumstances. They had a Rapid Improvement Event focused on streamlining and reorganizing their EXL Shared Drive. The Action Plan The Rapid Improvement […]
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support. The DPR Talent Acquisition Team (DPR TA Team) is tasked with supporting DPR in the recruiting and hiring. To better address the high-volume hiring needs and ensure a successful overhaul to the DPR recruiting and hiring process, the team broke their effort […]
Written by Brion
An employee in the Denver Department of Finance, took a Black Belt Training and immediately started innovating and changing the way the City and County of Denver, and its employees, solve problems. One of the first things he did was improve the Conference Room Scheduling Process in Denver’s Wellington Webb Building (Webb Building). Conference rooms […]
Written by Brion
Denver Public Library’s Western History Department has a world-class collection that has grown over the years. The archives staff who work on preserving, describing and making these historic materials accessible found themselves squeezed into a very uncomfortable and impractical workspace. Staff had to spend valuable work time walking to other areas to access their records […]
Written by Brion
The City and County of Denver proposed a new citywide licensing and enforcement system in 2016 that allows short-term rentals (STRs) in Denver’s residential neighborhoods to ensure the city’s rules and regulations are staying current with the emerging “shared economy.” To quickly develop processes that efficiently and effectively track STR operators throughout the city, the […]
Written by Brion
The City of Colorado Springs Budget Office realized they had a number of time-consuming reconciliation and duplicate data entry in the last budget process and wanted to see if there was a way to address those issues. The budget team went through the “5 Whys,” the “If-Then” exercise to identify potential experiments, and then the impact/effort […]
Written by Brion
An employee at the Public Works Finance & Administration Department, was in charge of invoicing and processing payments for residents. This employee also had Black Belt training. They noticed when customers sent in checks to pay their bill, some of them arrived in envelopes that were not addressed to the right person or to any […]
Written by Brion
The Denver Human Services Child Support Department started an effort to re-organize their struggling team and to start focusing on what they called “Category 3” cases (cases where a non-custodial parent was not paying child support). By reorganizing this team and focusing on these cases they were able to go from collecting almost $200,000 in child […]
Written by Brion
The Department of Excise and Licenses had an average wait time of 35 minutes to be seen at the front counter, yet due to peaks in demand, wait times could sometimes surge to a painful eight hours. The Excise and Licenses team started looking more closely at their metrics, brainstormed ideas of how things could […]
Written by Brion
In the City and County of Denver there are approximately 640 licensed child care programs watching over children, ranging in size from large centers to small family child care homes. The State of Colorado’s Office of Early Childhood announced increased inspection frequency requirements so that all facilities would have to be inspected within 18 months, […]
Written by Brion