Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
To provide support for the vision of the “Best Run Government,” King County in Washington (near Seattle) felt that integrating Lean and process improvement concepts was a necessity. The message was that instead of accepting the status quo, leaders should be bold, challenge the process and work to make processes, products and services as good […]
Written by Brion