The Government of the District of Columbia’s Department of Human Services (DHS) selected Change & Innovation Agency (C!A) to help design, develop, and deploy new practices for its human services programs in an effort to realize process efficiencies in its operations, as well as improve accuracy. C!A assessed DHS’ existing practices and redesigned the process solutions, while […]
The State of Rhode Island’s Department of Human Services (DHS) wanted to improve their business processes because they struggled with issues such as increased workloads and antiquated business processes that resulted in long wait times and many repeat visits before families received their benefits. After partnering with Change & Innovation Agency (C!A), they developed readiness plans […]
Written by Brion
One of the most pressing challenges facing the Department for Children and Families (DCF) in Kansas was limited staffing resources to handle the increased demand for services. The DCF leadership group’s primary goals were to control and reduce fraud, achieve efficiency of service delivery, move towards virtual/online services, and focus on self-sufficiency of DCF clients. […]
Written by Brion
From 2009 to 2010, the State of Arizona’s SNAP caseload increase was ranked 5th in the nation. During this time, the state had to eliminate 300 eligibility positions due to budget cuts. The Department of Economic Security (DES) joined with Change & Innovation Agency (C!A) and analyzed the agency’s most important eligibility practices to determine […]
Written by Brion