The Residential Housing team, within the Healthy Families, Healthy Homes section of Public Health Inspections (PHI), discovered the process for closing out a complaint investigation was taking too long and the investigators’ volume of work was starting to reach unsustainable levels. The team used highly specific data that showed which kinds of cases were taking […]
The State of New Mexico’s, Department of Human Services (DHS) was facing a staff shortage as SNAP caseloads and errors in processing were increasing. DHS was also operating with a 25-year-old, paper-based eligibility system that lacked sufficient interfaces and data collection capabilities for efficient case processing. DHS selected C!A to help modernize, design, develop, and […]
Written by Brion