City of Coral Gables Looking Inward and Outward

The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to look inward and outward, identifying opportunities that could make a difference over a short period of time. One initiative was to dedicate assigned IT liaisons to each […]

Ohio Department of Mental Health and Addiction Services Reduces Time For Staff

Change was needed at the Ohio Department of Mental Health and Addiction Services because there was no standard process for their orientation, screening, assessment and treatment plan. Current and future state mapping was conducted to identify improvement opportunities. Ideas were brainstormed and organized using an Affinity diagram, and included orientation training, visualizing the waiting list, […]

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