This is the audio of a presentation given by Fire Captain Brad Brown at the 2017 Lean Municipal Government Forum in Grand Rapids, Michigan. Brad shared how the fire department’s use of A3 thinking has yielded real, powerful results. One of the fire prevention projects (shared in the downloads) has led to reduced “on scene” […]
The Lean transformation at the Grand Rapids Fire Department started around 10 years ago (after the 2008 downturn). They had to lay off firefighters, had trouble answering over 20,000 emergency runs a year, and their infrastructure was crumbling. They started with the A3 problem solving tool. Grand Rapids, Michigan is one of the fastest growing […]
Written by Brion