Using Kaizen Events to Understand the Complex and Unique Challenges of the Public Sector with Isaac Hughley

Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]

City of Coral Gables Looking Inward and Outward

The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to look inward and outward, identifying opportunities that could make a difference over a short period of time. One initiative was to dedicate assigned IT liaisons to each […]

How the quality profession can help change the world by Thomas Pyzdek – ASQ Quality Progress

Quality professionals possess a unique skill set that can be used to prevent problems outside of their organizations. The author shows how applying quality tools, such as Pareto analysis, failure mode and effects analysis, and quality function deployment, can help solve issues such as homelessness in Seattle, and deaths from diarrheal disease for children under […]

Refreshing Louisville Metro’s Problem-Solving System

In 2012, Louisville Metro setup a process improvement team to help solve problems within the city. Steve Pollock explains how he helped shift the internal improvement experts from reactive coaches to proactive consultants with a daily management system, in order to better engage with the different departments and agencies. They also reduced the lean training […]

Lean Transformation at LifeShare Donor Services of Oklahoma – LEI website

Jeff Orlowski, President and CEO of the nonprofit organization LifeShare Transplant Donor Services of Oklahoma, talks about the unique challenges LifeShare team members face every day, how lean helps his team deliver on its nonprofit mission, and how his own views on leadership have been informed by lean thinking and practice. Read more at LEI: https://www.lean.org/LeanPost/Posting.cfm?LeanPostId=392