Arizona Department of Transportation (DOT) is focused on becoming the most reliable transportation system in the nation. This is part of a larger Arizona Management System, a professional, results-driven management system that focuses on customer value and vital mission outcomes for citizens. Here are a few examples from the Arizona DOT… Reverse Diamond Stencil – […]
Valle Del Sol is experiencing rapid growth while resources stay constant. This has led to late deliverables, changing standards and outdated reports. Internal medical charts do not meet external standards and have limited improvement. Voided claims, violations and monetary sanctions have increased. If this continues, compliance scores may decline and lead to additional loss in […]
Written by Brion
Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]
Written by Brion
The Arizona Department of Economic Security was struggling to keep up with unemployment insurance benefit claims and calls to their support center. Before embarking on Project Lean, they were only answering 47% of the calls received, with average hold times of 100 minutes. The improvement team mapped the current state process, and removed waste and […]
Written by Brion
From 2009 to 2010, the State of Arizona’s SNAP caseload increase was ranked 5th in the nation. During this time, the state had to eliminate 300 eligibility positions due to budget cuts. The Department of Economic Security (DES) joined with Change & Innovation Agency (C!A) and analyzed the agency’s most important eligibility practices to determine […]
Written by Brion
In this podcast, Cholpon Rosengren, Director of Family Support at United Way of Tucson and Southern Arizona, is interviewed about her Lean Innovation boot camp results. In this episode, they discuss: – How to effectively apply lean innovation within a non-profit and social impact context. – What mindset shifts occurred during our Lean Innovation bootcamp […]
Written by Brion
I recently overheard this statement made by a member of a medium sized church: “I’m trying to get an event placed on the church calendar. I’ve asked three people on the church staff how to do this, and each has given me a different answer. How hard can it be?” I suspect most of us […]
Written by Brion