Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
In 2012, Denver Human Services (DHS) was taking up to five days before a worker could begin reviewing a case to determine if an individual may be eligible for benefits. To better meet the needs of their customers, the scanning team decided to make their process more efficient. Over the course of 6 months, process maps were created, […]
Written by Brion