Patrick Anderson is interviewed by Mark Graban, the CEO of the Rural Alaska Community Action Program (RurAL CAP). RurAL CAP is a private, statewide, nonprofit organization working to improve the quality of life for low-income Alaskans. He shares his experiences about shifting an organization away from a “command and control” approach, what “respect for people” […]
Alaska was experiencing an economic downturn due to the drop in oil prices, constricting budgets for state agencies including Department of Health and Social Services (DHSS). They redesigned teams to create work processes that are faster, more accurate, flexible, and focused on using precious eligibility worker time only on value-added tasks. As-is process mapping was conducted, […]
Written by Brion