Change was needed at the Ohio Department of Mental Health and Addiction Services because there was no standard process for their orientation, screening, assessment and treatment plan. Current and future state mapping was conducted to identify improvement opportunities. Ideas were brainstormed and organized using an Affinity diagram, and included orientation training, visualizing the waiting list, […]
The City of Melbourne is leading the way in applying lean to local government in Australia, having embarked on its lean journey in earnest in 2009. As it often happens in organizations in sectors relatively new to the methodology, City of Melbourne (CoM) staff was skeptical of the method’s application to local government and in […]
Written by Brion
Russell Maroni, a Lean Six Sigma leader at The Akron Children’s Hospital Center of Operations Excellence (COE), had the opportunity to spend much time in Haiti as a selfless volunteer. During his time there, he wrote his thoughts in a journal, which he has since published as a Kindle Book. When you buy and read […]
Written by Brion