In June 2015, tuition reimbursement checks were taking too long to distribute to employees. A kaizen event was organized to bring together different departments and agencies to understand the current state of the process. They created a current state map, identified barriers holding up the process, and then developed a 6-month implementation plan.
The plan included automation of forms and conducting training on the new process. The next steps for the team are to create a self-service portal for employees to better manage their requests and have better visibility of where it is in the process.
You can watch the 7-minute video called “DAS HR Lean Fanatic” at https://www.gembaacademy.com/guests/state-of-connecticut