Leadership at the University of South Carolina chartered a team to streamline the access-granting process, strengthen controls, and improve service and support. Team members used the methods and tools of Lean to map and analyze the current process, uncover inefficiencies, and develop a future-state process that embeds high-impact improvements. The team also built a set of implementation plans and assembled a scorecard of key measures and projected results.
- The new process will have just 14 steps, compared to the current average of 43 steps. (67% reduction)
- Time-consuming loopbacks in the process will go from an average of 7 to a maxi- mum of 2. (71% reduction)
- The new approach eliminates 11 downstream decision points, because needed request info will be received early in the process. (85% reduction)
- The leaner process will free up an estimated 525 staff hours per year for other work.
Read the entire article at https://www.sc.edu/about/offices_and_divisions/human_resources/docs/access_team_fact_sheet_july2016.pdf