Refreshing Louisville Metro’s Problem-Solving System

In 2012, Louisville Metro setup a process improvement team to help solve problems within the city.

Steve Pollock explains how he helped shift the internal improvement experts from reactive coaches to proactive consultants with a daily management system, in order to better engage with the different departments and agencies.

They also reduced the lean training from 4 different levels down to a much simpler approach. They also developed an assessment tool to make sure they utilized the consultants effectively, and received feedback from their customers on what was working and what improvements were needed. They worked on standard work, expanded skill sets, reduced the number of templates and service offerings.

Watch the video presentation here from the 2018 ASQ World Conference: