Reducing Mail Packaging Time by 77% at UC San Diego

UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react.

The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median of 415 minutes.

They eliminated unnecessary process steps, reduced the wastes of transportation and motion and established a firm monthly letter production date.

They reduced the Final Notice Letter packaging time by 77%—from 415 to 96 minutes.

The team has adopted the Lean Six Sigma methodology and is now focusing more on the Voice of the Customer.

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