Lean Thinking in Government: The State of Iowa

Government agencies throughout Iowa are applying the kaizen event methodology and lean principles to streamline the workflow and find permanent solutions to chronic problems. A case study of a kaizen event held at Iowa Veterans Home is discussed, which achieved the following results over the last few years. The article also discusses the implementation of […]

Six Sigma Community Healthcare Project Reduces INR Testing Risks

by Brion Hurley A 2-year grant from the Agency for Healthcare Research and Quality (AHRQ) was awarded to the Cedar Rapids (Iowa) Healthcare Alliance (CRHA) nonprofit organization, to help establish a Community Anticoagulation Therapy (CAT) management clinic to reduce adverse events. Employees of Rockwell Collins provided technical assistance on Lean, Six Sigma and quality methods. They began […]

San Francisco Estuary Invasive Spartina Project Uses Statistical Methods to Control Growth That Threatens Native Species

Sixty thousand acres of shoreline biodiversity was being threatened by an invasive plant. The impact of the invasive plant needed to be measured and restoration success needed to be monitored. JMP® was used for visualization and analysis of the data gathered in monitoring and measuring the efficacy of the control work. As a result, the invasive […]

Using Lean Thinking to Reinvent City of Grand Rapids

The City of Grand Rapids, Michigan, has embarked on a lean journey that has freed up limited resources and improved customer service. Lean success stories at manufacturers and other businesses in the region, including a local hospital, caught the ears of both Mayor George Heartwell and City Manager Kurt Kimball. After further research, and conversations […]

The City of Coral Springs receives National Quality Award

In 1993, the City of Coral Springs, in Florida, began its journeyto be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven. The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service Leadership—establish […]

Using Six Sigma to Reduce Pressure Ulcers at Thibodaux Hospital

Thibodaux Regional Medical Center (TRMC) in Louisiana started to apply Six Sigma and change management methods to a range of clinical and operational issues. In October 2004, one project that clearly aligned with the hospital’s strategic plan was an initiative to reduce nosocomial or hospital-acquired pressure ulcers. The project to address this issue was approved by […]

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