‘Reading’ Customers Yields Volumes of Success for Concordia Publishing House

Concordia Publishing House (CPH) is the St. Louis, Mo.-based publishing arm of The Lutheran Church-Missouri Synod (LCMS). CPH was founded in 1869 to provide members of the LCMS with Christian ministry resources for worship, education, and nurturing of their faith. Today, the company provides over 8,000 products in a variety of formats and languages. CPH […]

Toyota Launches National Program to Expand Efforts to Help Schools, Hospitals and Community Organizations

At the Clinton Global Initiative Meeting, Toyota announced that they will be working with up to 20 community organizations across the United States in the first year to help improve performance. They will begin with the St. Bernard Project, a New Orleans recovery organization that employs returning war veterans, AmeriCorps members and volunteers to rebuild […]

Lean Six Sigma Boosts United Nations Peace Keeping Operations – PEX Interview with Donna Maxfield

Interview with Donna Maxfield, Chief of Staff for the United Nations Departments of Peacekeeping Operations and Field Support. She describes how the UN is using Lean Six Sigma to improve the efficiency of its peacekeeping operations. Improvements were made in speeding up reference and medical clearance checks, and aligning roles and responsibilities. Read more at: […]

Big Brothers Big Sisters of Edmonton Reduce Overtime and Increase Volunteers

A look at how productivity and process improvement has impacted the operations of an Alberta not-for-profit organisation, Big Brothers Big Sisters of Edmonton. See how process improvement can positively affect any workplace, even an office environment. Results led to volunteers signing up 50% faster, overtime being reduced by 65%, and happier staff with less sick […]

Lean Kaizen Streamlines Temporary Restricted License Application Process at Iowa DOT

Over the years, Iowa state government has been involved with numerous improvement processes, with varying degrees of success.  One improvement tool now in action in the Iowa DOT’s Motor Vehicle Division (MVD) is the Kaizen process, supported by the Iowa Department of Management’s (DOM) Office of Lean Enterprise. Mark Lowe, MVD director, says his group […]