The original process for auditors and field examiners to get travel authorized and reimbursed was entirely paper-based and required multiple documents to be filled out. Through their Lean improvements, they created an Excel file that would populate a database and then create the forms electronically. This helped make the process less labor-intensive and reduced the […]
The Connecticut Department of Public Health is working to create a culture of Quality. They have researched all the national standards that are applicable to residents in the state (such as the Centers for Disease Control and Environmental Protection Agency), and created a list of performance measures that they are trying to achieve. The actual […]
Ron Pereira talks with Tyler Kleykamp about his role as Chief Data Officer, who works in the Office of Policy and Management. Data is at the heart of many improvements, and he supports many different agencies and the general public. His role is to make more state government data available to the public, and to […]
Their first kaizen event conducted by the Office of the Secretary of State was to improve the creation of the annual “Blue Book,” which contains lots of information from many local, state and federal programs, along with historical documents. The process takes almost the entire year to complete, and then they have to start the […]
When an employee has a complaint about their wages or hours paid, they reach out to the Department of Labor for assistance. In the past, this process took 6-8 weeks to resolve. After implementing Lean improvements to increase collaboration between departments, they were able to reduce the process down to only 3-5 days. They performed […]
Over the past 2 years, the Department of Housing (DOH) in the State of Connecticut has been making many process improvements, including 19 lean events and 3 joint events outside of their agency. One of the joint lean events was focused on the closing and financing process for construction of multifamily homes that primarily serve […]
Nicole Lugli is the DEEP Lean Coordinator. DEEP started its Lean Journey in 2008 and has withstood through 4 different commissioners (video filmed in 2016). Over the years, they have expanded their improvements outside of their agency, to optimize an entire value stream through interagency lean events. These events have helped breakdown silos and barriers […]
In 2008, an early Lean initiative at the Connecticut DEEP agency had looked at improved distribution of trout and salmon raised at the state hatcheries, and made improvements to truck and tank technology to reduce noise, fuel and worker fatigue. Raising fish takes about 1-2 years, and each hatchery uses a lot of water and […]
7 New England states entered into a Memorandum of Understanding (MOU) to help get over 3 million electric vehicles on the roads by 2025 to reduce pollution and fuel consumption. To establish leadership for this program, the Department of Energy and Environmental Protection (DEEP) in the State of Connecticut set up a pilot study by […]
The Lean team was put together from representatives from 3 different agencies within the State of Connecticut to look at the 108 fueling facilities to see if there were opportunities to share, combine or eliminate facilities in order to reduce fueling time for staff, and reduce costs. A current state map of the locations of […]