An employee at the Public Works Finance & Administration Department, was in charge of invoicing and processing payments for residents. This employee also had Black Belt training.
They noticed when customers sent in checks to pay their bill, some of them arrived in envelopes that were not addressed to the right person or to any person at all. This caused many delays, confusion and wasted time with figuring out how to deliver the check to the right person.
The employee decided to add their contact information to all the invoices, cover sheets and other pieces of correspondence they managed on a regular basis. Within a few days of updating the contact information, they received five checks all addressed to them and had a few customers call them directly. This small change also helped process their payments faster.