Managing Demand Variation with Lean to Help Asylum Seekers to the Netherlands

The Dutch Immigration and Naturalization (IND) Agency in The Netherlands is seeing a significant increase in the number of refugees. This increase in tens of thousands of applications is due to the current geopolitical situation, with conflict and poverty ravaging several countries. They have embarked on a lean journey with an internal team and begun to improve processes and reduce lead-times.

The presenters at the 2022 Lean Global Connection conference are Saskia Klein and Stijn Burgers, who share their experience at IND and ask for your help in finding the best way to deal with huge variation in demand.

You can watch the video below, or on YouTube at