Written by In this insightful session, hosted by the Lean Forum Charity network within S A Partners, Dr. Sanjay Bhasin explores one of the most common and costly challenges facing third-sector (charity or nonprofit) organizations: sustaining improvement over the long term.
He emphasizes that CI is a culture, not merely a process, and highlights common organizational pitfalls in sustaining improvement initiatives. He outlines seven fundamental principles of CI:
- Customer Focus
- Employee involvement
- Incremental Improvement
- Data-driven Decision Making
- Standardization
- Process Orientation
- Waste Elimination
He also discusses the 11 key aptitudes for successful CI adoption:
- Sustainable commitment to the top leadership
- The need for strategic planning and its alignment
- Employee engagement and empowerment culture exists
- Opportunity for value creation and management of stakeholders’ expectations
- Structured programme of reward and recognition
- Effectiveness/efficiency in processes/operations
- Level and standard of organizational communication
- A need to fully engage with the notion of organizational learning
- Level of strategic planning and deployment
- Wellbeing agenda of workplace’s needs and expectations
- Operational excellence demands innovation
He also shares the 10 key roles of culture to make Continuous Improvement successful.
Whether you’re building a CI culture from scratch or reinvigorating a stalled journey, this conversation will give you actionable insights to identify critical success factors for lean in charities, avoid common measurement mistakes that derail progress, and align leadership behaviour, culture, and metrics for long-term success.
Watch the video below, or go to https://www.youtube.com/watch?v=TFV-cY5C4Pg