Lean Six Sigma project aims to reverse trend of growing expenditures on communications services in El Paso

The City of El Paso is set to save $570,000 from an employee-led Lean Six Sigma project related to processes for initiating and terminating phone and Internet services for city staff. The project aims to leverage and expand the use of current and new technology to reduce inefficiencies and improve communications.

The following process improvements were implemented to standardize and streamline the process for initiating and terminating services for city employees:

• Develop a single 11-step process to replace an ad-hoc process which included nearly 40 steps
• Establish an electronic reconciliation process to review, analyze, and validate vendor costs and credits
• Develop reporting mechanisms to assist departments in managing costs and utilization
• Completing an inventory of existing services and immediately disconnect vacant lines

Read the entire article at El Paso Communication Internet Costs